BottleCycler Portal Login
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Who should we contact?
##CONTACT_DETAILS##
Preferred day(s) for collection
Preferred day(s) for collection
Monday
Tuesday
Wednesday
Thursday
Friday
Preferred time(s) for collection
Preferred time(s)
Morning
Afternoon
Evening
Number of bins to be collected? * Optional
If collection contractor is unable to collect at requested time, what would you like us to do?
If collection contractor is unable to collect at requested time, what would you like us to do?
Schedule collection for closest possible time with contractor
Book field technician to attend ($19+GST p/bin (Min. 6 bin charge) applicable instead of normal bin rate)
Call me to discuss
Email me to discuss
Cancel ad hoc request and wait for next scheduled collection
Where will the bins be located? * Optional
Pickup notes. * Optional
Please note that if the bins are not accessible or contaminated, a futile collection fee is applicable.
Request a Glass Collection
Who should we contact?
##CONTACT_DETAILS##
Where in your venue is the machine located? * Optional
Serial number of machine. * Optional
Is the power switch at the back illuminated? * Optional
Select one
Yes
No
Can't access
Is the front display working? * Optional
Select One
Yes
No
Is there a message or error code that is the main cause of the problem? * Optional
Select one
Bin Full
Door Open
Lid Open
No Bin
Overload
Press Start (Not responding after pressing start)
Ready (Can’t insert bottles or nothing happening after inserting bottles)
Working (Nothing happening inside machine)
No error code or message
What troubleshooting steps have you attempted prior to reporting this breakdown?
Best time of day for us to attend to the breakdown?
Best place for us to park?
Select One
Loading Dock
Venue car park
Street Parking
Other
Would you like a member of the Customer Service team to call you first to troubleshoot before booking this job in?
Select one
Yes
No
Any other comments for this job booking?
REPORT BREAKDOWN
Please do not use this option for reporting a breakdown, please select "Report A Breakdown".
Who should we contact?
##CONTACT_DETAILS##
Where in your venue is the machine located?
Serial # of machine? * Optional
Describe any issues you've been having with the machine. * Optional
Best day(s) for us to attend to conduct the maintenance?
Best day(s) for us to attend to conduct the maintenance
Monday
Tuesday
Wednesday
Thursday
Friday
Best time(s) of day for us to attend to the breakdown?
Best time(s) of day for us to attend to the breakdown
6:00am – 8:00am
8:00am – 10:00am
10:00am – 12:00pm
12:00pm – 2:00pm
2:00pm – 4:00pm
4:00pm – 6:00pm
Best place for us to park
Select one
Loading Dock
Venue car park
Street Parking
Other
Any other comments for this job booking? * Optional
Request machine service
Who should we contact?
##CONTACT_DETAILS##
Request Type
Select one
Additional Bins
Replace Broken Bins
Remove Excess Bins
How many additional bins do you need?
$35 + GST delivery fee is applicable, outside metro area surcharges may apply.
How many
empty
broken bins need to be replaced?
How many
full
broken bins need to be replaced?
Please note full broken bins collected are charged at $19+GST p/bin (min. 6 bin charge) instead of your normal collection rate.
How many
empty
bins need to be collected?
How many
full
need to be collected?
Please note full bins collected are charged at $19+GST p/bin (min. 6 bin charge) instead of your normal collection rate.
Where will the bins be located?
Do you have a preferred date you'd like this job completed by? * Optional
Any other comments? * Optional
Request bin service
Who should we contact?
##REPLACE_CONTACTS##
Someone else
Collection to skip
##REPLACE_SKIP_COLLECTIONS##
Who should we contact?
##CONTACT_DETAILS##
Reason for no pickup* Optional
Reason for no pickup
Temporary closure
Day/Time not suitable
Other
Someone from BottleCycler to contact you?* Optional
Would you like someone from BottleCycler to contact you regarding this?
Yes
No
Comments* Optional
Thank you for letting us know that you do not require this collection.
REQUEST COLLECTION SKIP